DJvR
Daleen Jansen van Rensburg
1 reviews | Active since Mar 2015
01 Jul 2015, 08:01
Food poisoning
On Sunday 29 June 2015 at around 11:30 we visited Panarottis. I ordered the chicken schnitzel with extra mushroom sauce. I started eating and got to 1 part that was still raw - the waitress called the one manager, who gladly suggested we send it back to make a new one. I then asked for it to be put in a take away. When I got home I was so sick (typical food poising symptoms) - my husband then ate the other batch - he now is also sick. <br> <br> Please be aware of the chicken!
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Panarottis Pizza Pasta's replyOfficial
01 Jul 2015, 15:16Hello daleen1990,
Thanks for taking the time to review Pana Kolonade. We are very sorry to hear about the bad experience at the branch and the fact that you and your wife fell ill afterwards. We do take food quality very seriously and have very high food preparation policies. This being said, we would appreciate the opportunity to investigate the matter further at store level, but would need a bit more information from you. Our Customer Care team will make contact with your shortly to get more information. We will then notify the owner/operator who will investigate the matter and get back to you to offer feedback. Thanks again for taking the time to bring this matter to our attention.
Kind regards
Nicole Lewis
Customer Care
Thanks for taking the time to review Pana Kolonade. We are very sorry to hear about the bad experience at the branch and the fact that you and your wife fell ill afterwards. We do take food quality very seriously and have very high food preparation policies. This being said, we would appreciate the opportunity to investigate the matter further at store level, but would need a bit more information from you. Our Customer Care team will make contact with your shortly to get more information. We will then notify the owner/operator who will investigate the matter and get back to you to offer feedback. Thanks again for taking the time to bring this matter to our attention.
Kind regards
Nicole Lewis
Customer Care
Panarottis Pizza Pasta's reply01 Jul 2015, 15:16
Official
Hello daleen1990,
Thanks for taking the time to review Pana Kolonade. We are very sorry to hear about the bad experience at the branch and the fact that you and your wife fell ill afterwards. We do take food quality very seriously and have very high food preparation policies. This being said, we would appreciate the opportunity to investigate the matter further at store level, but would need a bit more information from you. Our Customer Care team will make contact with your shortly to get more information. We will then notify the owner/operator who will investigate the matter and get back to you to offer feedback. Thanks again for taking the time to bring this matter to our attention.
Kind regards
Nicole Lewis
Customer Care
Thanks for taking the time to review Pana Kolonade. We are very sorry to hear about the bad experience at the branch and the fact that you and your wife fell ill afterwards. We do take food quality very seriously and have very high food preparation policies. This being said, we would appreciate the opportunity to investigate the matter further at store level, but would need a bit more information from you. Our Customer Care team will make contact with your shortly to get more information. We will then notify the owner/operator who will investigate the matter and get back to you to offer feedback. Thanks again for taking the time to bring this matter to our attention.
Kind regards
Nicole Lewis
Customer Care