1 reviews | Active since Jan 2014
False adverti*****t
It has now been the 3rd time that we have gone to Panarottis in the East Rand Mall and when we ask for snails the excuse is they don't have. After speaking to the waiter and Manager the excuse is anything from they did not have for the last 6 - 12 moths. What a pathetic excuse. Then the manager indicated that they are also part of Spur and Spur also does not have, I walked to Spur they said they never had a problem and just did not have yesterday, I even have a e-mail with me regarding the no stock.<br> <br> why do you have something on your menu if you cant supply, this is pathetic - take it off if you cant supply - it would then rather constitutes FALSE ADVERTISEMNET<br> <br> it is also the 3rd time you cant even supply a basic product as TAB, every time the excuse is no stock - please wake up, if you cant get from the supplier buy from a grocery store<br> <br> as a customer you expect to have everything stated on your menu, if you don't have please put up sign boards at your entrance indicating what you cant offer, it is also clear that your waitresses are not informed of this as they only come back a few minutes later advising you of the no stock items<br> <br> in general Pathetic<br> <br>
Thank you for taking the time to let us know about your visit to Pana East Rand Malls and your dissatisfaction with the fact that the store is constantly out of stock of snails. We have forwarded your complaint to the owner/operator of this branch so that it can be internally investigated and addressed. Once done, we will provide you with feedback as well. Please allow us to apologise to you both for any inconvenience or frustration that might have been caused and be assured that all constructive feedback is welcomed, as it helps us to improve upon the service and meal offerings served to our guests
Kind regards
Customer Care
Thank you for taking the time to let us know about your visit to Pana East Rand Malls and your dissatisfaction with the fact that the store is constantly out of stock of snails. We have forwarded your complaint to the owner/operator of this branch so that it can be internally investigated and addressed. Once done, we will provide you with feedback as well. Please allow us to apologise to you both for any inconvenience or frustration that might have been caused and be assured that all constructive feedback is welcomed, as it helps us to improve upon the service and meal offerings served to our guests
Kind regards
Customer Care