Disgusting Service and Attitude

<p>On Sunday ( 16/07/2017 ) my family and i decided to go and eat at Panarottis Gateway. We ordered 2 large pizza's and a kiddies meal. Well halfway way through our second Pizza, i see hair in my Pizza. Clearly it was not mine. I call the waitress ( Nozipho ) and showed her. She immediately called the Manager ( Akash ). HE said that they take all the neccessary precautions when serving customers. So i asked him to explain how hair got into my pizza. He could not answer me. He then offered me a complimentary dessert. This was an insult to me. He thought i came in for a free meal. I asked him to please just send me the bill, let me pay and be on my way. Who can eat again after experiencing hair in their food. Akash then called a senior Manager ( Sunny ). He tried to brush everything away and said that its is their policy to try and offer customers something else to eat. Homestly, who can eat again after going through that experience. When i mentioned to Sunny that i was going to lay a formal complaint, he told me that it will come back to him intending there is no point in me laying a complaint. I felt like this was a threat to say that irrespective if i lay a complaint it will go back to him and thats tough. I could not believe the service i received. Well one thing for sure, i will never go back there ever again and i will make sure my friends and family know about this. </p>