RD
Ranjan D

1 reviews | Active since Feb 2011

28 Feb 2016, 19:34

Disgusting, pathetic, *********** \Manageress\""

Over a week ago, I has the displeasure of going to Panarottis and ordering a takeaway. When I got home, to my utter horror and shock, I found that the Pasta & Chicken had only 3 skinny little bits of chicken in it, nothing that could easily be found. When I dug deeply into it, then I found the sick little things hiding among the pasta. 3 tiny little pieces!!! I phoned them immediately and asked for the manager. The woman, Dominique told me she is the manager and she was surprised about how so little chicken was in there. I told her to look at the cameras and check. Then I asked her why they don't give takeaway clients a cash sales slip. She couldn't answer me. She also was very unhelpful and just thanked me for bringing it to their attention. She didn't tell me she was going to investigate and get back to me. She just wanted to end the call. I then asked her if she was not to get back to me. She then promised me that she would get back to me the next day. I waited patiently for her call and now over a week later, she has not called me!!! Panarotti's is very selective about whose complaints they handle. We are not valued customers and they treat us like cheap dirt!!!

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Replies (1)
Panarottis Pizza Pasta
Panarottis Pizza Pasta's reply02 Mar 2016, 12:10
Official
Hello Mystic,

Thank you for letting us know about your unacceptable experience at Panarottis Galleria. We are sorry that your meal was below par and disappointed that when you complained, Dominique was not able to assist you to your satisfaction.

Please allow us to address your complaint with the owner/operator so that corrective action can be taken internally and constructive feedback provided as soon as possible.

Thank you for giving us the opportunity to get involved,

Regards
Bev Cornwell
Customer Care Manager