EW
Esray-lee Willemse

1 reviews | Active since Jul 2015

31 Jul 2017, 18:04

Disgusting attitude from manager

<p>After I've laid a complaint, the manager calls me back. Immediately she attacks me and gives me nasty attitude. Not wanting to hear my side of the story, but keeps attacking me by saying that they were not wrong and that its "my porogative"(her own words) . She hardly gave me a chance to speak, she just kept on saying that they are not wrong. I asked her what's the purpose of her calling me back if she's giving me so much attitude and disrespect,yet she keeps saying they are not wrong and then she drops the call without hearing what I would like to say. Never have I been so disrespected as a customer. Thank you Panarottis for the most disgusting service that I received from one of your employees. Will definitely not return to Stellenbosch. Disappointed. </p>

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Replies (4)
Panarottis Pizza Pasta
Panarottis Pizza Pasta's reply03 Aug 2017, 12:16
Official

Good day Esray-lee

Thanks for getting in touch with us again. This is definitely not the manner in which managers should be dealing with complaints. We see negative feedback as constructive criticism and an opportunity to correct so that customer gets th best experience from our restaurants.

I will address the manner in which your complaint feedback was dealt with and will take this up with the Head Office representative.

Kind regards

Nicole Lewis

Customer Care

EW
Esray-lee Willemse's update03 Aug 2017, 12:46
Reviewer Update

Hi Nicole

Thank you for your feedback. The manager on duty that day was Tino, but the one that phoned me was a fem AQale. Hope this information is helpful.

Panarottis Pizza Pasta
Panarottis Pizza Pasta's reply03 Aug 2017, 14:05
Official

Good day Esray-lee.

Thanks for the additional information, this will certainly assist in addressing this with the correct person.

Kind regards

Nicole Lewis

Customer Care

EW
Esray-lee Willemse's update03 Aug 2017, 14:07
Reviewer Update

Female I meant to say. Its a pleasure.