1 reviews | Active since Jul 2015
Disgusting attitude from manager
<p>After I've laid a complaint, the manager calls me back. Immediately she attacks me and gives me nasty attitude. Not wanting to hear my side of the story, but keeps attacking me by saying that they were not wrong and that its "my porogative"(her own words) . She hardly gave me a chance to speak, she just kept on saying that they are not wrong. I asked her what's the purpose of her calling me back if she's giving me so much attitude and disrespect,yet she keeps saying they are not wrong and then she drops the call without hearing what I would like to say. Never have I been so disrespected as a customer. Thank you Panarottis for the most disgusting service that I received from one of your employees. Will definitely not return to Stellenbosch. Disappointed. </p>
Good day Esray-lee
Thanks for getting in touch with us again. This is definitely not the manner in which managers should be dealing with complaints. We see negative feedback as constructive criticism and an opportunity to correct so that customer gets th best experience from our restaurants.
I will address the manner in which your complaint feedback was dealt with and will take this up with the Head Office representative.
Kind regards
Nicole Lewis
Customer Care
Good day Esray-lee
Thanks for getting in touch with us again. This is definitely not the manner in which managers should be dealing with complaints. We see negative feedback as constructive criticism and an opportunity to correct so that customer gets th best experience from our restaurants.
I will address the manner in which your complaint feedback was dealt with and will take this up with the Head Office representative.
Kind regards
Nicole Lewis
Customer Care
Hi Nicole
Thank you for your feedback. The manager on duty that day was Tino, but the one that phoned me was a fem AQale. Hope this information is helpful.
Hi Nicole
Thank you for your feedback. The manager on duty that day was Tino, but the one that phoned me was a fem AQale. Hope this information is helpful.
Good day Esray-lee.
Thanks for the additional information, this will certainly assist in addressing this with the correct person.
Kind regards
Nicole Lewis
Customer Care
Good day Esray-lee.
Thanks for the additional information, this will certainly assist in addressing this with the correct person.
Kind regards
Nicole Lewis
Customer Care
Female I meant to say. Its a pleasure.
Female I meant to say. Its a pleasure.
