ZA
Zak A

1 reviews | Active since Oct 2015

02 Aug 2016, 09:24

Disgussted!

<p>So on Sunday we popped out quickly to get something at the shops so we didn’t take the pram with us, however it was busy and we decided to go and eat a pizza at Panarottis.</p> <p>My 4 month old was sleeping in a baby trolley, so we said we will sit outside the restaurant (still inside the mall) so that the trolley won’t be in the way of waiters and customers. Then the waiter said to us we have to leave the trolley outside the outside area of the restaurant with my baby inside. I asked her do you really expect me to leave my sleeping baby on the outside and her answer was YES. I got upset with her and she said I must take the baby seat off, now everyone knows that it’s fixed. I then called the manager and he was a bit arrogant and said it’s the restaurants rules. I get it rules but how can u expect a mother to leave her baby outside and in SA where our kids get taken.</p> <p> </p> <p>I am really shocked about the service.</p> <p> </p>

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Replies (1)
Panarottis Pizza Pasta
Panarottis Pizza Pasta's reply08 Aug 2016, 11:01
Official

Thank you for taking the time to share your visit to Panarottis New Market with us. We are alarmed to read of this situation and assure you that we will bring it to the attention of the owner.

We apologise to you and your family for any discomfort this might have caused during your visit.

Kind regards

Nicole Lewis

Customer Care