Disappointing evening!

Last night, finally giving into our craving for Panarottis Pizza. We arrive at Panarottis with no staff visible and an empty restaurant. After 5 min of waiting the two staff members talking at the back notice us and seat us, give us 5 min and then takes our drinks order. After 20 min gone by with no waitor returning we start looking for our drinks, finally waving around getting the waitors attention, he informs us that the lady making the drinks has gone to the bathroom! Another 10 min goes by and the manager finally arrives with our latte and hot chocolate, only to find that we have waited 30min for a weak latte that tastes like water and milk and NO coffee. As we try explaining to the manager she just tells us that its a double esspresso in the latte but you cannot even taste the coffee. Now we have been sitting there for 30 min already, received a horrid latte and had no one even come and explain to us what the situation was! No one taking our pizza order, we had to ask the waitor if he would please take our order. After that we were starving already! If we had to wait 30min just for drinks! What would the time on our pizza not be? We ended up eating spur!! Terrible service!