Continuous poor service / poor quality

Again I need to raise a complaint about Panarotti's Carnival City. Should customers rather start boycotting this franchise as well? We had to stay away from the mall@carnival branch due to poor service and quality of food . Now the same trend has boiled over to Carnival City branch . Last week I had to return my food as eggs were burned. Today we finished our drinks and were still waiting for the food to be served. I could see the toast under the heater waiting for rest of the order for more than 5 minutes. The waiter and the chef seemed to be in some sort of disagreement about what she was supposed to prepare. When the food eventually came to the table we once again had to return it due to the eggs being burned. If you can't cook eggs, what are you doing in the kitchen??? Every time it is just "sorry we will do it again" ! Bad bad bad