BAD SERVICE WITH ATTITUDE AT ITS BEST

We have visited Panarottis Pizza Pasta, at the Vaal Mall on numerous occasion and have found their service to be poor, customers are definitely not valued here. On New Years day we once again visited the restaurant only be once again disappointed. our waiter Toby showed disinterest, she took our drinks orders without noting same down - she came back 5 times to reconfirm the orders. The manager Hansie too our meal orders - this was once again reconfirmed by Toby again without noting same down. It took almost 2 hours for the meals to arrive - my dad's order was incorrect and taken back to be fixed- the pizza did not come . We were almost done eating when my dad's meal arrive - rather frustrated at the time we sent the meal back. We informed Hansie of the bad service we received from Toby but he didn't show any interest at all. The other thing is that other patrons arrived after us however received their meals before us. Toby did not check in on us at all to find out if everything was in order. Another manager who enquired at thee table went to follow up on our drinks and focaccia bread that was order 45 minutes prior to him checking in on us. Is thee Panarottis Pizza Pasta Vaal Mall biased when it comes to their customers ? Clearly we were not important enough - The service was poor and most dissatisfactory to say the least. The manager Hansie has to coordinate the orders going out - a lot of people were moaning because the meals were taking so long. If this attitude and bad service holds up I'm not sure how long the Panarottis Pizza Pasta will last.