Bad service

Good evening,

I would like to express my great disappointment in your Panarottis branch in queenswood...

I am sitting within you branch now. After a long hot day and being busy at work. I took the family out to eat some pizza...

So as I walk in I ordered a draft on tap.. I was told sorry but we dont have... so a normal beer is almost the same price as a draft..

My wife and my mother in law ordered the Sangria from you the 1 liter. So to my big big suprice the Sangria get poured out of the draft tap...

I took a sip of the sangria and its more cold drink than wine... when I ask the waiter to please ask the manager to come and see me because I would like to know the ratio between wine and cold drink....

The manager did not even come out of the kitchen to take the time to speak to me. He told the waiter its for every 3liter of wine they put 1 liter sprit in...

So we get charged R 125 for sprit as it does not even have a wine taste.

This was my 3rd and my last time I will ever come to the Panarottis in queenswood. The service they offer is pathetic, every time when we come here they dont have something... one my last visit the pizza dough was not done properly. I even showed the manager, I was told its due to loadshedding..

Tbis place can close and NOW ONE WILL MISS IT... its after 19H00 and here is only about 8 people from us sitting at this branch.

The manager needs to taken back for management skills...

I really hope that you would forward this email to the owner of this business so He can see what his staff is up to and how his business will go down from the leak of service that they give

Arthur Colby