Bad service

I was at Panarottis in Vaal Mall today I wanted lunch, firstly when I arrived I was welcomed by a friendly chubby young man who then allocated a table for me, however the table he allocated was marked which tells me I am not suppose to sit on that table due to social distance, however the guy didn't think about social distance at the time, I voluntary move to an unmarked table. Then we were served by a white lady who was wearing a black uniform which I assume she was the manager very friendly lady everything was going well until I received my pizza halfway through my meal I found rats dumping on my plate I alerted the lady she denied that it was rat dumping which upset me because I know what I saw I even took pictures any where she offered to make me another pizza which I was against it but she pleaded which I eventually accepted even though it was against my will guess what she made the second pizza which when I tried to eat it was raw. I'm so disappointed in the fact that my complaint was not resolved in the store after granting the restaurant a second chance to redeem themselves I left without having my lunch which is fine but my worry is rats carry a lots of diseases. I don't understand why would a reputable restaurant like Panarottis not ensuring that high level of safety when it comes to food and I have a good mandate to report this to the counselor to ensure you lose your food certificate for serving such disgusting food to your customers.