KD
Kaitlyn D

1 reviews | Active since Jan 2016

24 Jan 2016, 13:55

Bad service and attitude.

Yesterday my boyfriend and I quickly popped in for some wine and a quick meal. We ordered a bottle of wine, the waiter then got the order incorrect and brought a glass instead. This would not have bothered me much but the waiter came back and blamed us for the situation but said he won't charge extra for the mistake. When we recieved the bill we were charged R80 for a margarita pizza which costs R58 on the menu. And we were charged for the extra glass of wine. Couldn't be more disappointed, this is also not the first incident of being treated poorly. I am a big fan and usually eat at The Grove branch where I've never been disappointed.

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Replies (1)
Panarottis Pizza Pasta
Panarottis Pizza Pasta's reply26 Jan 2016, 15:02
Official
Hello K8lynD,

Thank you for sharing your experiences with us and for alerting us to some of the issues you feel disappointed about. We will definitely share your complaint with the owner/operator who will be in touch with you shortly to provide feedback. Please accept our apologies any inconvenience or frustration this may have caused.

Kind regards
Nicole Lewis
Customer Care