Bad service and attitude

Hello, <br> <br> I went to Panarottis on Sunday, we ordered 3pm when we got there for the kids and then 3:10pm for myself and the other adult. we asked our water for water first, we got it and after the 2nd time we asked for water she said she will bring a bottle but when asked if we paid for the bottle she gave me attitude and said no you don't, after we placed the order and she brought the water she didnt come close to the table and we had 4 hungry irritable kids with us and a hour passed and drinks were up and there was no food, I called the manager he got the food and a extra round of drinks and apologized, that was fine then the stuff in the Carne pasta and the pizza was burnt. I was already irritated, we ate a lil then left half of the pasta to be disposed of and the waitress was very arrogant and when she came to clean the table i had to assist her in cleaning the cleaning our table, it was not a pleasant experience there at all. I would like the area manager to contact me and sort this out and it was surely not worth spending over R300. where has the service gone to in today's life and call me if you can't reach me on my cell, please email me.