bad service

on Saturday the 19th OF MARCH I PLACED AN ORDER AT 18;10 TO PICK UP.<br> THE MANAGER PHIKILE OR SUMTHING ASSURED ME IT WILL BE DONE 10-15 MIN. IWENT AT 18H50 AND THEY ALL LOOKED AT EACH OTHER AS THEY WERE NOT KNOWING ABOUT ODERS.ANOTHER LADY PURCHASED AND ORDER AND THEY CUDNT EVEN FIND THAT.I ASKED THEM HOW LONG AND THEY KEPT TELLING ME 5 MIN BUT I WAS ALREADY RUNNING LATE AS MY TRANSPORT WAS FETCHING ME.I ONLY GOT MY ODER AT 19:10 AND WAS VERY UPSET AS MY TRANSPORT HAD LEFT ME DUE TO NEGLIGENCE OR LACK OF STAFF FROM PANAROTTI.