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Olivia-Kourtney Ndlovu

1 reviews | Active since Nov 2015

15 Apr 2016, 12:29

Bad Service

I visited Hemingways Shopping Centre, and went to Panarottis. We entered this branch, no one assisted us, we found our own table. We then sat for a further 15 minutes waiting for someone to take our drinks order, and eventually we had to ask the Manager to take our order... The service was extremely slow, and the staff were very dismissive. We had 2 tables arrive after us, and they both got their starters and drinks before us. I dont understand this. I strongly feel if we had been white patrons as well, we would have received better service! I will never go back there again, and it was a horrible experience. Really disappointed!

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Replies (1)
Panarottis Pizza Pasta
Panarottis Pizza Pasta's reply15 Apr 2016, 16:45
Official
Hello Kourtney21,

Thank you for sharing your disappointing visit to Panarottis Hemingways with us. We are concerned to read of the lack of service and assure you that your complaint will be brought to the attention of the owner/operator so that internal investigation and action can be taken.

Please accept our apologies for any inconvenience or frustration caused and be assured that we will be in touch with you shortly to offer feedback.

Kind regards
Bev Cornwell
Customer Care Manager