Bad and rude service

It's been more than a month now since I raised a concern at Panarottis Head Office and the store in the Kolonnade, as of yet no positive response I was told to go see the manager which I did but he was available on 3 occasions, I received a phone call from him where he basically told me I'm talking nonsense that he is there every single day, it was left like that a week ago I got another response that someone will contact me regarding my issue as of than nothing, now take away food doesn't come cheap and yoy expect to get what you pay for and proper quality unfortunately this wasn't the case nou more than a mo th has passed where tgis has been ignored completely and you get a call whereby a manager or who ever he is is telling you you talking ****, than you leave it with knowing you won't go back and after some time you get a facebook message telling you someone will contact you regarding the problem than nothing rediculous and very unprofessional from a store level and Head office.