CE
Craig E

1 reviews | Active since Jun 2014

01 Feb 2017, 14:00

Abused

<p>The time is about 08:30 Friday 27th Jan 2017 I ordered a rib and chicken monsterito pizza with extra Avo for collection so I take my 5 month pregnant with and 4 year old son for a drive to collect the pizza. When I get the there is no parking which I understand as it was busy and month end but then Claremont is dangerous so I tell my wife to jump over to the driver seat and double park while I pick up and pay as we drove for about 20 min so I naturally thought that the pizza would be done already. I go inside to pay and collect but the pizza isn’t done then being a paranoid father I check on my family in the car every 5 minutes so when I go outside the car guard that says he’s working for you guys is banging on the car window shouting at my wife I then confronted him and we went off at each other since I thought he worked for you I complained by the manager on duty and he just shrugged me off by saying that he doesn't work for Panarottis ( That guard is always there ) and there is nothing he can do. So you pay rent in a centre and rouge car guards are harassing your clients and there’s nothing management is willing to do. I will never visit Panarottis Claremont again as I clearly have to put the lives of my family at risk to do so.</p>

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Replies (1)
Panarottis Pizza Pasta
Panarottis Pizza Pasta's reply20 Feb 2017, 13:31
Official

Good day Craig

Firstly I would like to apologise for the very delayed response.

I would also like to apologise to you for the experience you say you and your family had in the parking lot outside Panarottis Claremont. As far as we are aware the guys standing outside in the parking lot has no affiliation with Panarottis. However we can assure you that your feedback will be shared with the owner/operator and management team so that cognisance can be taken of your comment.

Please be assured that feedback will be shared with you shortly. Thank you for taking the time to let us know and giving us the opportunity to address your concerns.

Kind regards

Nicole Lewis

Customer Care