1 reviews | Active since Nov 2009
2 Hours wait for an incomplete order
I ordered the Panarotti's special last night from Delivery Xtreme: 2 x Large Pizzas and a 2L Coke. My pizza was the Californian, which comes with Avo and I was assured avo was still available and would be on my pizza. I ordered at 19:30 and was told Panarotti's was very busy and my order would be delivered by 21:00. I agreed to this. At 20:50 delivery Xtreme called to say there was a back log at Panarotti's and our pizzas would only be delivered at 21:40. At 21:35 our pizzas arrived. My husband fetched them at the gate. Ravenously hungry, we dived into our pizzas. And mine was missing the avo. Which was part of the pizza and paid for. I then realized the 2L coke never arrived. I paid R260 for two large pizzas only to wait 2 hours for it to arrive and then not get what I actually ordered. I'm seriously not happy if I think what I could have had for R260 instead. I feel as if I wasted my money.
Thank you for sharing your unhappiness with us. We understand that Brent from Panarottis N1 City has already been in touch with you to address your concerns.
We certainly hope that this has restored your faith in our brand and we assure you that cognisance has been taken of your feedback and steps will be taken to try to ensure that this does not reoccur in the future.
Kind regards
Bev Cornwell
Customer Care Manager
Thank you for sharing your unhappiness with us. We understand that Brent from Panarottis N1 City has already been in touch with you to address your concerns.
We certainly hope that this has restored your faith in our brand and we assure you that cognisance has been taken of your feedback and steps will be taken to try to ensure that this does not reoccur in the future.
Kind regards
Bev Cornwell
Customer Care Manager
