Bad service

Guys no response or update in over 10 hours while I have been off for over a week baring a couple of hours this is the worst service I have received from you and I have been a client for over 6 years

Please advise what is going on

Should I perhaps send you my bill for the over 30 gigs of mobile data that I’ve had to use over this week to keep my business barely running

And you cannot even provide an update

This has left an extremely bad impression