Worse experience in my life

The worst experience I have ever had.

First the website gives you the impression that this is a seamless process, pick dates, pick a car, make payments and show up for verification process to collect the car. But in reality this is not the case. The website allowed me to pick Saturday 1pm as collection time, I had no idea that the office actually close at 1pm, so why allow me to select 1pm on Saturday when your office close at 1pm??? Second, the email you receive mention that you will receive a call from their happy staff, no call was received and no happy staff was found at their Marlboro office.

Third, the website entices you to book now! by paying money NOW! otherwise you are going to miss this good discount. But when I got to the office, the guy that received me started telling me that `This is just a quotation!, This is just a quotation` without me even opening my mouth, all I did was to show him the Reservation email I received. So why did the website take the money if this was just a quotation!!!!

Lastly, I'm being informed that the verification process will have to be reviewed by the `lady upstairs`, I have to go to the `lady upstairs` to approve your application. He comes back saying, the `lady upstairs` declined your booking. No reason provided, and I asked can I talk to the `lady upstairs`, I was told no you can't talk to the `lady upstairs`, she doesn't provide reasons as to why you have been rejected. My background is as clean as white, my financials is as stable as can be, I just have a small car and needed a 7 seater for a family short left, what is this reason that my booking (177091) was declined? and why was my money taken????