MJ
MAKGA J
1 reviews | Active since Sept 2025
01 Dec 2025, 16:07
There is a nagging problem of not having cars ready even when you have reserved and paid well in advance
There is a nagging problem of not having cars ready even when you have reserved and paid well in advance. You get there and everyone starts running around looking for a car when you have confirmed you’d be collecting as per the reservation. This is my experience at Kempton Park so other offices might not have the same issue.
Helpful (0)
Replies (2)0
Replies (2)
Pace Car Rental's replyOfficial
02 Dec 2025, 12:36Thank you, Makga, for sharing this honest feedback about your experience at our Kempton Park branch. We are looking into this matter and will revert once we have the facts at hand.
Pace Car Rental's reply02 Dec 2025, 12:36
Official
Thank you, Makga, for sharing this honest feedback about your experience at our Kempton Park branch. We are looking into this matter and will revert once we have the facts at hand.
Pace Car Rental's replyOfficial
02 Dec 2025, 14:10Makga, thank you for sharing this feedback about your recent experience with Pace Car Rental. We are very sorry that your reserved car was not ready on arrival and that this has been a recurring issue for you – this is not the smooth car rental process we want to offer. Our Kempton Park team is reviewing our booking and vehicle allocation processes to improve car availability and ensure confirmed reservations are ready on time.
Pace Car Rental's reply02 Dec 2025, 14:10
Official
Makga, thank you for sharing this feedback about your recent experience with Pace Car Rental. We are very sorry that your reserved car was not ready on arrival and that this has been a recurring issue for you – this is not the smooth car rental process we want to offer. Our Kempton Park team is reviewing our booking and vehicle allocation processes to improve car availability and ensure confirmed reservations are ready on time.