BM
Banele M
1 reviews | Active since Aug 2018
14 Nov 2020, 06:21
THE COMPANY IS ALWAYS RIGHT AND NOT THE CUSTOMER
I've had the most unrecommended experience as a customer at Pace Car Rentals, I rented their car on the 23/9/20 for a week and the car wasn't in a good conditions, the matter was forwarded to the management yet nothing was done about it. Gave my review on the company and they called me pleading that I take down the review instead of attending to the matter reported.
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Replies (2)
Pace Car Rental's replyOfficial
23 Nov 2020, 08:44Hi Banele,
We are sorry to hear that you had a bad experience with us. Kindly note that Management did on a number of occasions try to reach out to you both electronically and telephonically, to resolve the issue.
Based on the e mail communication sent we are assuming that you are unhappy about being charged for the damages to the vehicle, these damages were extensive enough that they would have been picked up on before you rented the vehicle and are clearly marked with your signature in 3 separate place upon return.
It is always our intention to treat clients with the utmost respect and transparency and we do believe we have achieved this in our communication with you, we are sorry that it has not been received as anticipated. Apologies for any inconveniences caused.
We are sorry to hear that you had a bad experience with us. Kindly note that Management did on a number of occasions try to reach out to you both electronically and telephonically, to resolve the issue.
Based on the e mail communication sent we are assuming that you are unhappy about being charged for the damages to the vehicle, these damages were extensive enough that they would have been picked up on before you rented the vehicle and are clearly marked with your signature in 3 separate place upon return.
It is always our intention to treat clients with the utmost respect and transparency and we do believe we have achieved this in our communication with you, we are sorry that it has not been received as anticipated. Apologies for any inconveniences caused.
Pace Car Rental's reply23 Nov 2020, 08:44
Official
Hi Banele,
We are sorry to hear that you had a bad experience with us. Kindly note that Management did on a number of occasions try to reach out to you both electronically and telephonically, to resolve the issue.
Based on the e mail communication sent we are assuming that you are unhappy about being charged for the damages to the vehicle, these damages were extensive enough that they would have been picked up on before you rented the vehicle and are clearly marked with your signature in 3 separate place upon return.
It is always our intention to treat clients with the utmost respect and transparency and we do believe we have achieved this in our communication with you, we are sorry that it has not been received as anticipated. Apologies for any inconveniences caused.
We are sorry to hear that you had a bad experience with us. Kindly note that Management did on a number of occasions try to reach out to you both electronically and telephonically, to resolve the issue.
Based on the e mail communication sent we are assuming that you are unhappy about being charged for the damages to the vehicle, these damages were extensive enough that they would have been picked up on before you rented the vehicle and are clearly marked with your signature in 3 separate place upon return.
It is always our intention to treat clients with the utmost respect and transparency and we do believe we have achieved this in our communication with you, we are sorry that it has not been received as anticipated. Apologies for any inconveniences caused.
BM
Banele M's updateReviewer Update
23 Nov 2020, 21:29Can I please get proof of all your attempts on when you tried to reach out to me "on a number of occasions" and let's see if you want to resolve this issue.
PS. This is not just about money but the principle of being honest and transparent to your customers.
PS. This is not just about money but the principle of being honest and transparent to your customers.
BM
Banele M's update23 Nov 2020, 21:29
Reviewer Update
Can I please get proof of all your attempts on when you tried to reach out to me "on a number of occasions" and let's see if you want to resolve this issue.
PS. This is not just about money but the principle of being honest and transparent to your customers.
PS. This is not just about money but the principle of being honest and transparent to your customers.