Terrible! Waited 4 hours at the airport on arrival, then they brought the wrong car! We were also charged TWICE and we had to get the bank involved to reclaim our money

Thank you for your feedback, Tom. We apologise for the confusion and delays you experienced at the airport. In an attempt to assist you quickly, a duplicate payment was processed by mistake, which we immediately refunded. Unfortunately, when the bank reversed the payment a second time, it caused a double refund, which led to further complications. We understand how frustrating this must have been, and we’re working to ensure smoother communication and processes in the future. We appreciate your patience and trust that you will continue to make use of our vehicle rental services.