Terrible Service - Pace Car Rental

I rented a vehicle from Pace car rental to be collected at OR Tambo International Airport. On the day of collection I was told to pick it up at Pomona and not OR Tambo because I was not Flying in. It was inconvenient so I picked up the vehicle in Marlboro. I had to have my credit card registered as I was a first time customer and it took almost an hour to do. Then I had to wait for the vehicle to be cleaned as it was not clean.

I returned the vehicle in good order and in time. Then came the billing... They did not load the additional kilometers as requested before I returned the vehicle. I then enquired about when my refund would be made. I had to again register my credit card with them - even though it was done on collection of the vehicle and was paid for by the same card on collection. Registering your card required a payment of R1 and I had to do it twice. It is supposed to be refunded - lets see. Alas - then I get a phone call from them to say they changed systems and that I need to provide my cheque account details as they cannot pay to my credit card. This after I just spoke to them and they asked me to load and register my credit card details.

I had no option to do it as well.

I rent vehicles all the time. This has by far been the worst experience ever and I would recommend using the mainline car rental companies. Pace car rental is not up to standard and I will not use them again - and will advise anybody considering not to.

They now have my credit card details and cheque account details which I had to provide - wonder how securely they will protect it..??

Don't use Pace - go somewhere else.