CP
Chris P

1 reviews | Active since Sept 2024

06 Sept 2024, 06:07

Terrible

Terrible. First it took around 2 hours to get a car on booking date. Reason being they first tried giving me a smaller car than originally booked which I refused. So then then gave me a larger car and as I thought it was sorted they wanted very large extra payment for that car, so I refused again. They then gave me my booked car which had obviously been in an accident previously and had been fixed. So I finally took it. I got to my destination 500km away only for things to stop functioning. Even Boot wouldn’t open, and bonet would flap when driving over 60km/hr. They did replace the vehicle, so I was happy. I returned the vehicle, deposit was released and I thought all was okay. Then they took almost R1000 for petrol used to get me my replacement car. This was about 1 month after returning.

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Replies (3)
Pace Car Rental
Pace Car Rental's reply06 Sept 2024, 07:14
Official
Thank you for your feedback, Chris. We apologise for the inconvenience you experienced, especially regarding the fuel charge. Due to a processing error, our finance team initially refunded too much, which led to the additional charge later on. We understand this caused frustration, and we’re truly sorry for the oversight. If you need any further assistance, please don’t hesitate to reach out. We trust that you will find this to be in order and that you will continue to make use of our vehicle rental services.
CP
Chris P's update08 Oct 2024, 12:27
Reviewer Update
Update: since this review they have contacted me personally. And refunded the remaining amount they took before. Very happy with the service at this point post complaint. My review still stands as above, but hopefully things going forward won’t be so bad
Pace Car Rental
Pace Car Rental's reply08 Oct 2024, 12:29
Official
Thank you for the feedback, Chris. We are pleased to hear that you matter was resolved and trust that you will make use of our services again when next you need a rental vehicle.