PK
Paula K
1 reviews | Active since Nov 2017
31 Mar 2026, 20:28
shocking service
been waiting a month for them to respond to a query sent to numerous emails, including head office, with still no response, hopefully this is just a few bad apples in your company and this is NOT how potential new clients get treated!!!!!!!!!!!!!!
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Replies (2)
Pace Car Rental's replyOfficial
01 Apr 2026, 07:06Paula, sorry to hear about this experience and the delay in response. This is not the level of service we aim to provide with our car rental service, and your feedback has been escalated for urgent investigation. We will review what happened with the communication and follow up once we have the full details.
Pace Car Rental's reply01 Apr 2026, 07:06
Official
Paula, sorry to hear about this experience and the delay in response. This is not the level of service we aim to provide with our car rental service, and your feedback has been escalated for urgent investigation. We will review what happened with the communication and follow up once we have the full details.
Pace Car Rental's replyOfficial
01 Apr 2026, 07:40Paula, this is not the experience we want for anyone enquiring about our car rental services, and we’re sorry to hear about the lack of response over such a long period. This is being taken seriously and we are investigating why your emails were not attended to, as timely communication is a priority across all Pace Car Rental branches and head office. We will revert once we are able.
Pace Car Rental's reply01 Apr 2026, 07:40
Official
Paula, this is not the experience we want for anyone enquiring about our car rental services, and we’re sorry to hear about the lack of response over such a long period. This is being taken seriously and we are investigating why your emails were not attended to, as timely communication is a priority across all Pace Car Rental branches and head office. We will revert once we are able.