MK
Mikhail K
1 reviews | Active since Feb 2026
01 Feb 2026, 19:53
Rented a car Dec 1-16, 2025
Rented a car Dec 1-16, 2025. Paid R5,000 deposit by card. Returned the vehicle with minor bumper damage caused by another driver while parked. Reported immediately with photos and the other driver's contact details. Since then: 6+ emails asking about my deposit — zero responses 6 different people contacted me (Mark, Lauren, Lindi, Zayd, Delarese, others), each in new threads, none reading previous messages Requested single point of contact — ignored Paid R500 fine — no confirmation They confirm I have insurance and a third party caused damage, yet invoice me 7 weeks. No deposit. No answers. Filed chargeback and NCC complaint. Avoid.
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Replies (2)
Pace Car Rental's replyOfficial
02 Feb 2026, 07:30Mikhail, sorry to hear that your car rental experience did not meet expectations. We understand how frustrating unresolved communication and delays around a deposit can be, especially where third-party damage and insurance are involved. This matter is being investigated internally so that we can review the timeline, correspondence, and charges app****, and provide feedback once the full facts have been confirmed. We appreciate you raising this and will revert once the review is complete.
Pace Car Rental's reply02 Feb 2026, 07:30
Official
Mikhail, sorry to hear that your car rental experience did not meet expectations. We understand how frustrating unresolved communication and delays around a deposit can be, especially where third-party damage and insurance are involved. This matter is being investigated internally so that we can review the timeline, correspondence, and charges app****, and provide feedback once the full facts have been confirmed. We appreciate you raising this and will revert once the review is complete.
Pace Car Rental's replyOfficial
02 Feb 2026, 11:00Mikhail, we are sorry to hear that the communication around your rental and deposit has been frustrating. Following your correspondence with the branch and the manager, your account has been reviewed and the charges app**** relate to additional rental time due to a late return, fuel, traffic fine administration fees, and a damage claim fee, with these amounts offset against the deposit paid. As advised, there remains an outstanding balance on the account, and the damages department is reviewing the third-party recovery component and will respond directly to you with an update. We appreciate your patience while this process is finalised and feedback is provided.
Pace Car Rental's reply02 Feb 2026, 11:00
Official
Mikhail, we are sorry to hear that the communication around your rental and deposit has been frustrating. Following your correspondence with the branch and the manager, your account has been reviewed and the charges app**** relate to additional rental time due to a late return, fuel, traffic fine administration fees, and a damage claim fee, with these amounts offset against the deposit paid. As advised, there remains an outstanding balance on the account, and the damages department is reviewing the third-party recovery component and will respond directly to you with an update. We appreciate your patience while this process is finalised and feedback is provided.