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Daniela

1 reviews | Active since Mar 2025

12 Aug 2025, 13:22

RENTAL SERVICE

After renting a work vehicle for in excess of 6 months, my contract rate was amended with no advance notice, my safety deposit was doubled, with no advance notice and simply activated off my credit card. Then i was advised 1 week ago that the contract date will change as previous staff had not been "doing their job correctly"! This was followed by an invoice of additional rental days, with a whatsapp notice that if the invoice was not paid by end of the day the vehicle will be immobolised! I made contact, with what I presumed was customer service management, who simply just never called back or where interested in my discussion request. Salt River renting office where absolutely excellent at the start of the rental and why i continued with the contract; however the Cape Town office I cannot say the same

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Replies (2)
Pace Car Rental
Pace Car Rental's reply12 Aug 2025, 13:49
Official
Thank you for bringing this to our attention, Daniela. We are still looking into this matter and will respond once we have more information. 
Pace Car Rental
Pace Car Rental's reply12 Aug 2025, 15:01
Official
We’re sorry to hear you are not happy with the service you received from our Airport branch, Daniela. Our Regional Manager has left you a message to call so we can try to resolve any issues you have with the payment or service.