JS
John S
1 reviews | Active since Jun 2025
09 Dec 2025, 10:57
Poor service with deposit refund.
You guys were very quick to deduct my money when I extended a day rental, but now you tell me to wait for 10 working days to get my holding deposit of R2000.
Yet i have another bookings with you for the 19th Dec 2025. Why must i still use your services?
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Replies (4)0
Replies (4)
Pace Car Rental's replyOfficial
09 Dec 2025, 11:02We are sorry to hear that your experience did not meet expectations, John. We are looking into this matter with the branch and will advise as soon as we are able.
Pace Car Rental's reply09 Dec 2025, 11:02
Official
We are sorry to hear that your experience did not meet expectations, John. We are looking into this matter with the branch and will advise as soon as we are able.
Pace Car Rental's replyOfficial
09 Dec 2025, 13:03John, sorry to hear the experience did not meet expectations. We have reviewed this booking and can confirm the deposit refund was processed on our side on 3 December, one day after the vehicle was returned. Banks generally take 7 to 10 working days to release the funds, which can unfortunately feel like a delay. We are still checking all details to ensure everything aligns correctly and will provide feedback once the full facts are gathered.
Pace Car Rental's reply09 Dec 2025, 13:03
Official
John, sorry to hear the experience did not meet expectations. We have reviewed this booking and can confirm the deposit refund was processed on our side on 3 December, one day after the vehicle was returned. Banks generally take 7 to 10 working days to release the funds, which can unfortunately feel like a delay. We are still checking all details to ensure everything aligns correctly and will provide feedback once the full facts are gathered.
JS
John S's updateReviewer Update
09 Dec 2025, 13:54I was told that refund should reflect into my account within 2 working days when I return their car, but now through phone calls they tell me about 7 to 10 business days. This is not fair.
JS
John S's update09 Dec 2025, 13:54
Reviewer Update
I was told that refund should reflect into my account within 2 working days when I return their car, but now through phone calls they tell me about 7 to 10 business days. This is not fair.
Pace Car Rental's replyOfficial
10 Dec 2025, 13:12Apologies for any miscommunication that may have occurred, our internal procedures usually take 2 working days, however, you would then have to factor in the Bank's procedures. Again, we are sorry for any inconvenience caused.
PACE Car Rental Team
PACE Car Rental Team
Pace Car Rental's reply10 Dec 2025, 13:12
Official
Apologies for any miscommunication that may have occurred, our internal procedures usually take 2 working days, however, you would then have to factor in the Bank's procedures. Again, we are sorry for any inconvenience caused.
PACE Car Rental Team
PACE Car Rental Team