Poor customer service is the norm at Pace Car Rental

I returned the car to Marlboro on the 22nd of Sep and received an email informing me that they will assess the damage on the car ( a small chip on the front bumper) in three days for minor damages and up to two weeks for more serious damages. I have been waiting for my refund to this date and when I called today the claims department informed me that they have nothing on their side and will investigate, bill me and refund me despite the inconvenience.

I am not trying to get a free rental or not be responsible for my own end of the deal, but waiting over two weeks with no communication from Pace Car Rental and only to be told that nothing was submitted and that you have to wait for an assessment redefines bad customer service.

The claims department representative told me point blank that she would still trust Pace Car Rental if she was in my situation, and I knew at that very moment that poor customer service was a norm at Pace Car Rental.

I was planning to use you at my next trip out of the province, but that is not happening because you are happy to provide poor customer service to paying clients and I am not referring anyone to you.