Please assist urgently

Hi all,

Really didn’t wanna send this through mainly because of the great service I always got from Kerusha, Lebo and Brenda, but I have no choice today as the payments manager (Liezel) has been inconsiderate regarding the refund due to me,

I collected the vehicle on the 22nd of April 2022 and returned the car on the 24th,

Upon reservation and collection chats I clearly stated that I would like to be refunded via eft as the payment is immediate even ensured that front seat takes my banking details I double checked them and confirmed with the gentleman in the reception., hence I was expecting the funds to be available on my account a week ago,

I’ve sent several emails from last week to date regarding this refund due and today I was sent a POP stating that the refund was only completed on 03 May 2022 and and I should expect it within 3-7 working days so this is basically 7 days after I returned the vehicle meaning that if the process was initiated upon return of the vehicle being the next business day the 25th of April I would have the funds in the account already,

This is so much of an inconvenience, I don’t have an issue with Pace but the way this refund is being handled its frustrating!!!

Please can someone sort this out urgently and ensure I have the funds available on the account.