Pathetic service

What a pathetic service I have been receiving from the Woodmead branch, I rented a car 26 of March 2024 and returned it on the 2nd of April 2024... My problem is that when we took the car fuel was not full and the guy that handed the car over to us drove to the nearest filling station to fill it and he asked the petrol attended not to full fill it (it only has to tick 3 times) and he did so. We then returned the car and used the same method while we were at the other station next to the branch, but they are now charging us.

I have called and spoke to Keitumetse on Friday, she promised to get her manager to call us, some guy called me on Monday I was busy at work and asked him to call after 5 minutes he never did... I then wrote another email, no one rep****. called and spoke to the same guy and he still gave me the same reason depside the point I am trying to raise when we got the car. What annoys me the most is that they all say no "we do one two three everytime a person rents a car and I explained to them that this is not the 1st nor the 2nd time I rented a car, but the past two experiences were horrible.... So to ever wants to rent here, be prepared to receive a pathetic service and to wait for years for your refund.