PACE Umhlanga Oceans Mall Faulty Cars & Poor Service #296744 #121680

Booked a car online for hire No response or official reference number quote. Called office Thurs, requested a specific mode l

Came to collect, car was not in plan or ready. Received vehicle1 which broke down (faulty gears, poor functioning battery) an hour after I had it. Called them to report car fault and a driver came to pick up car and provide different safer choice.

Replacement Vehicle2 delivered drove well but came filthy outside and with a broken fuel gauge, which male driver explained+ had faultyBluetoothapp.I took the car because I had to leave because it was past rush hour at 4 p.m., but the service I received was appalling.

When I called for a Thurs. delivery extension on Monday afternoon, the female operator did not fully understand my request and did not convey my requirements or schedule request and instead chose to /remotelylocked by PACE Umhlanga without my awareness.

I assumed that the car's inability to start was due to an oil or fuel gauge problem, so I requested an Uber ride to go buy a 5L of petrol from a forecourt and come back to refuel the vehicle. However, when I got back, the car was still not starting. It was extremely humiliating to watch my neighbours watch me refuel my car. I was dressed for a conference, and my hands and clothes were covered in petrol spills. Going through all of this, arriving late for the evening due to yet another car malfunction, was embarrassing, but what was even worse was finding out that the car had been turned off without my knowledge, which left me feeling incredibly scared and devastated. They could have texted, or send Whatsapp or used the other number which apparently worked on Fri (a second sim on same phone) instead of waiting for me to humiliatingly and dangerously find a car that's switched off leaving stranded. When I called the JHB office to report my complaint, the call operator directed me to Umhlanga. The same Indian woman, who was shouting at me about calling jhb (and called her out for yelling) and she claiming to have called,all the while running late. I checked my device and it did not show up on my phone logs, nor did I receive any texts or emails regarding my request for an extension or requote. Had to sit idle waiting for her as she said she'd call back to be told when debit was com plete and car reactivated. I had to call anin again for her to dismiss me. I used this Complaint channel to file a grievance after asking her to refer me to complaints dept but did not receive any information.