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Rebecca L
1 reviews | Active since Jan 2023
15 May 2025, 17:00
Pace Car Rental Poor Service - Still waiting for Deposit
I rented a car with Pace Durban and returned it on 03rd May. I am still waiting for my deposit, and when I email Kerushna she doesn't even bother to reply. I have sent numerous whatsapp messages without assistance. They have such poor customer service and would never recommend them to anyone. I returned the car with a full tank and was sent an invoice charging me for petrol. I sent a picture and they are quiet... Please return my money!!!!
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Replies (2)
Pace Car Rental's replyOfficial
22 May 2025, 08:36Hi Rebecca,
We are sorry to hear that your experience did not meet expectations. We value your feedback and are urgently looking into this matter. We will reach out as soon as we are able.
We are sorry to hear that your experience did not meet expectations. We value your feedback and are urgently looking into this matter. We will reach out as soon as we are able.
Pace Car Rental's reply22 May 2025, 08:36
Official
Hi Rebecca,
We are sorry to hear that your experience did not meet expectations. We value your feedback and are urgently looking into this matter. We will reach out as soon as we are able.
We are sorry to hear that your experience did not meet expectations. We value your feedback and are urgently looking into this matter. We will reach out as soon as we are able.
Pace Car Rental's replyOfficial
23 May 2025, 07:21Hi Rebecca,
Thank you for your feedback, and we’re very sorry to hear about your recent experience.
We’ve investigated the issue and can confirm that your deposit refund was processed via Pay and Clear on 16 May. Unfortunately, there was an internal error in tagging the refund recipient, which delayed the process. We sincerely apologise for the inconvenience and lack of communication.
Regarding the fuel charge, we've noted your concern and have asked the relevant team member to review the evidence you've provided and come back to you shortly.
We understand how frustrating this must have been, and we’re taking steps to ensure it doesn’t happen again. If there’s anything further we can assist you with, please don’t hesitate to reach out directly.
Kind regards,
Pace Car Rental
Pace Car Rental's reply23 May 2025, 07:21
Official
Hi Rebecca,
Thank you for your feedback, and we’re very sorry to hear about your recent experience.
We’ve investigated the issue and can confirm that your deposit refund was processed via Pay and Clear on 16 May. Unfortunately, there was an internal error in tagging the refund recipient, which delayed the process. We sincerely apologise for the inconvenience and lack of communication.
Regarding the fuel charge, we've noted your concern and have asked the relevant team member to review the evidence you've provided and come back to you shortly.
We understand how frustrating this must have been, and we’re taking steps to ensure it doesn’t happen again. If there’s anything further we can assist you with, please don’t hesitate to reach out directly.
Kind regards,
Pace Car Rental