Pace Car Rental

I recently had an unfortunate experience with Pace Car Rental.

I originally entered into a 7-day rental agreement in May, and clearly communicated with a representative that I intended to extend it to a monthly rental. This was confirmed via phone and by an email sent to me on 22 May at 15:05, confirming the amount due for the month of June as R7,630, which I paid.

Despite this confirmation, the contract was never updated on their system, and I continued being charged on a weekly basis.

On 9 July, a third-party company arrived at my workplace to collect the vehicle, stating the contract had not been amended. I found this deeply distressing, especially as I had made every effort to communicate and settle outstanding matters.

I visited their offices and spoke with someone from the recovery department who acknowledged that the contract had not been updated.

In addition to losing the use of the vehicle, I’ve also been charged a vehicle recovery fee of R1,900, and my R4,000 deposit has not been refunded. I was left at work without transport, which made the situation even more difficult.

I’ve been a client since August 2024, and this has been my most disappointing experience to date.