DF
Dave F
1 reviews | Active since Mar 2009
13 May 2026, 21:28
One month later and still no payback of deposito
I have been trying since 2026/04/18 to get my refundable deposit paid back to me from Pace. I have provided my banking details, but I get no response from Pace. It is now almost a month later, and my deposit has still not been paid back to me. Is this how you treat your customers?
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Replies (2)
Pace Car Rental's replyOfficial
15 May 2026, 13:48Sorry to hear about this experience, Dave. We understand how frustrating delays with a refundable deposit can be, especially after multiple follow-ups. This matter is being investigated urgently with the relevant team, and feedback will be provided as soon as the full details have been reviewed. Thank you for bringing this to our attention.
Pace Car Rental's reply15 May 2026, 13:48
Official
Sorry to hear about this experience, Dave. We understand how frustrating delays with a refundable deposit can be, especially after multiple follow-ups. This matter is being investigated urgently with the relevant team, and feedback will be provided as soon as the full details have been reviewed. Thank you for bringing this to our attention.
Pace Car Rental's replyOfficial
15 May 2026, 13:51Hi Dave. Our billings team has looked into this matter, and has advised that your refund was processed yesterday. We trust that you will find this to be in order.
Pace Car Rental's reply15 May 2026, 13:51
Official
Hi Dave. Our billings team has looked into this matter, and has advised that your refund was processed yesterday. We trust that you will find this to be in order.