BN
Beverly N
1 reviews | Active since May 2019
03 Jul 2023, 16:44
Not Satisfied
The car was dusty on the outside, the process took 2-3 hours no coffee or tea is offered during the process, the battery is faulty one of the employees had to kick start the car sent an email this morning no response, sent another email now as I cannot start the car again. Pricing wise I am happy and the fact that the car comes with a full tank.
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Pace Car Rental's replyOfficial
03 Jul 2023, 16:55Hi Beverly, we sincerely apologise for the level of service that you received. We can assure you that this is not the service that we pride ourselves on. This is something we will be addressing with our Customer Service Champions to ensure that this will not happen again. We trust that this experience has not caused any dissatisfaction and hope you will make use of our car rental services very soon.
Pace Car Rental's reply03 Jul 2023, 16:55
Official
Hi Beverly, we sincerely apologise for the level of service that you received. We can assure you that this is not the service that we pride ourselves on. This is something we will be addressing with our Customer Service Champions to ensure that this will not happen again. We trust that this experience has not caused any dissatisfaction and hope you will make use of our car rental services very soon.