AS
Arno S
1 reviews | Active since Oct 2025
15 Oct 2025, 15:52
Not happy.
I'm on my 2nd month of rental from Pace. I used the windshield wipers for the first time this week, informed Pace the wiper fly's off as soon as one switches it on, I had to stop and wait for the rain to subside before being able to drive any further, I informed Pace and they said I should come and swop out the car, I work in Somerset West and the airport is a good 40 minute drive from there when I asked if they can deliver the replacement and take the old one back I was told there will be a delivery fee of R850, I need to find the time during the day to make that trip at my expense twice. Not happy.
Helpful (0)
Replies (3)0
Replies (3)Pace Car Rental's replyOfficial
15 Oct 2025, 15:59Hi Arno,
We are sorry to hear that your experience did not meet expectations. You certainly do not have to pay R850 delivery fee, we have spoken to the rental agent concerned and let them know the correct process. Apologies for the inconvenience.
We are sorry to hear that your experience did not meet expectations. You certainly do not have to pay R850 delivery fee, we have spoken to the rental agent concerned and let them know the correct process. Apologies for the inconvenience.
Pace Car Rental's reply15 Oct 2025, 15:59
Official
Hi Arno,
We are sorry to hear that your experience did not meet expectations. You certainly do not have to pay R850 delivery fee, we have spoken to the rental agent concerned and let them know the correct process. Apologies for the inconvenience.
We are sorry to hear that your experience did not meet expectations. You certainly do not have to pay R850 delivery fee, we have spoken to the rental agent concerned and let them know the correct process. Apologies for the inconvenience.
AS
Arno S's updateReviewer Update
16 Oct 2025, 10:27Hi, It has been resolved now, Thanks Pace for getting on this so quickly.
AS
Arno S's update16 Oct 2025, 10:27
Reviewer Update
Hi, It has been resolved now, Thanks Pace for getting on this so quickly.
Pace Car Rental's replyOfficial
16 Oct 2025, 10:30We are happy to hear that your matter was resolved speedily, Arno.
Pace Car Rental's reply16 Oct 2025, 10:30
Official
We are happy to hear that your matter was resolved speedily, Arno.
