1 reviews | Active since Jun 2021
Not allowed to give a car back or I need to pay more
I rented a car for this month. Paid deposit and monthly payment. I called last week to ask if I can bring it back and only get my deposit back. I got told I need to bring it back at the exact time I took it. I told the lady I am working and I can not come that time. I asked of I can please bring it on the weekend as for I can not afford to take of work. She said no I need to bring it that day that time. I was not informed of this when I got the car. If I knew that I would have taken it less days. I got informed I will pay "normal" rates if I bring it back earlier and loose my deposit. None of this get communicated with the client and I feel it's bad so I should rather loose my job (this is my feeling) instead because I am not allowed to bring the car back. I asked to collect car also got told no then they going to charge me again. I just want my deposit back nothing else and drop a car off without loosing my job. But this fell on deaf ears. If this is how clients are being treated that can't afford cars any other way I feel this is unacceptable. Treat people with respect and tell them all this before they take a car from you. Now the car is standing in my garage not being used. My husband's account I'm in arrears because the payment he made only went off a week ago and not that day we swiped. I'm very upset that I can't give a car back (that you could have rented out again and made more money)
Our reservations have looked into the matter and we do sincerely apologise for the inconvenience caused. Arrangements for the return of your vehicle have been made and we will refund your deposit accordingly.
We trust that you will find the above in order and that you will continue to make use of our car rental services in the future. May you kindly re-rate us following the above.
Our reservations have looked into the matter and we do sincerely apologise for the inconvenience caused. Arrangements for the return of your vehicle have been made and we will refund your deposit accordingly.
We trust that you will find the above in order and that you will continue to make use of our car rental services in the future. May you kindly re-rate us following the above.
