T
Tapiwa
1 reviews | Active since Nov 2022
28 Nov 2022, 11:14
Mileage issue
No offices at the Airport. You can opt to get the car delivered and picked up from the airport, however that mileage of delivering and picking up the car is taken away from your rental mileage. OR Tambo to Pace Sandton is app 25kms. Meaning Return is about 50kms. This means already you on collection of the car you only have 175 kms free left. You are not even sure if the person who either delivers or collects the car might have their own trip elsewhere before they deliver or after collection of the car.
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Pace Car Rental's replyOfficial
28 Nov 2022, 17:00Hi Tapiwa, thank you for your reply. We hope that you enjoyed many happy travels with your rental vehicle, and are hopeful that will choose Pace the next time you need to rent a car. Regarding your mileage, this is calculated from the point of collection (in this case, OR Tambo). The kms used for our Customer Service Champions to deliver and collect the vehicle from the airport are not deducted from your daily total. We hope that this clarifies the issue around the mileage.
Pace Car Rental's reply28 Nov 2022, 17:00
Official
Hi Tapiwa, thank you for your reply. We hope that you enjoyed many happy travels with your rental vehicle, and are hopeful that will choose Pace the next time you need to rent a car. Regarding your mileage, this is calculated from the point of collection (in this case, OR Tambo). The kms used for our Customer Service Champions to deliver and collect the vehicle from the airport are not deducted from your daily total. We hope that this clarifies the issue around the mileage.