1 reviews | Active since Mar 2011
Leaves much to be desired. They still owe me money...
We have had such a mixed experience with Pace Car Rentals. Taryn was excellent in helping us organize car rental in Port Elizabeth and answered all our question quickly. On the day when we had to pick up the car as arranged, there was no-one in sight from Pace. We had arranged with them to get us at the airport, yet to no avail. After phoning around and being sent to and fro between offices we were eventually helped, but i caused us to be late for our first appointment at the SA Swimming Competition. The remote/immobilizer of the car also didn't work. Can't they just test it beforehand???
We paid with a debit card, including a R4000 refundable deposit. But now, 2 weeks and many emails later, we have not yet received our deposit back. I've sent the required documents and since then have received no further communication - even when contacting them they don't respond....
So what now??? I expect you to reimburse me ASAP. What type of business are they running?
We do apologise for not being able to assist in a timeous manner. The matter will be addressed with the relevant staff member(s) to ensure that this does not happen again.
Regarding your deposit, the money was refunded via EFT on Tuesday the 30th of April, and should reflect in your account by now. If not, please reach out to us via phone call or email and we will assist.
We trust that you will find the above to be in order and hope that you will consider making use of our services again the next time you need to rent a vehicle.
We do apologise for not being able to assist in a timeous manner. The matter will be addressed with the relevant staff member(s) to ensure that this does not happen again.
Regarding your deposit, the money was refunded via EFT on Tuesday the 30th of April, and should reflect in your account by now. If not, please reach out to us via phone call or email and we will assist.
We trust that you will find the above to be in order and hope that you will consider making use of our services again the next time you need to rent a vehicle.