I got to the collection branch in Sandton at 4:00 only to get a guy by the name of Sandile whom promised to asssit however an hour later he packed his bag and left

Hi Agreement,

We do apologise for not being able to tend to you timeously. We have addressed this issue with the staff members involved to ensure that this does not happen again. We hope that you will consider us again for your next vehicle rental.

Regards,
Pace Car Rental