KM
Karabo M

1 reviews | Active since Jan 2025

03 Jan 2025, 01:33

Excellent Service!!!

I had rented a bakkie from Pace Car Rental, Kempton Park and when I returned it, I asked that they retain the deposit as I would need the bakkie again the following weekend and advised the gentleman who was helping me that I would be picking it up on the morning of Thursday, 26 December 2024. I arrived just before 12:00 and found Mpho and Nicholas who told they closed at 11:30. Nonetheless, they were willing to help me. It was challenging as the booking was not made and they did not have any reference of me...long story short, they made a number of calls (calling people on leave) and worked beyond their knock-off time. Even though it took a couple of hours to get through the admin, I drove-off with the bakkie. Their service and extra effort was greatly appreciated.

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Replies (1)
Pace Car Rental
Pace Car Rental's reply06 Jan 2025, 07:56
Official
 Thank you so much for sharing your experience and for your kind words! We’re thrilled to hear about the excellent service you received from Mpho and Nicholas. Their willingness to go above and beyond, even outside of working hours, truly reflects Pace Car Rental's dedication to ensuring customer satisfaction.We’re grateful for your patience during the process and are so glad we could assist you. Your feedback means a lot to us, and we look forward to serving you again in the future with whatever kind of rental you need, whether short or long term car rental. Safe travels with your bakkie!