E
Erik

1 reviews | Active since Jun 2024

27 Jun 2024, 17:49

Efficient, clean and helpful, friendly people

Pretty easy to get the reservation set up; driver license verification took a bit of effort as I did not want to email personal details over insecure email. ( they really need to have a secure upload facility for personal documents) Staff a friendly, I used the drop-off and pick-up service ( love this feature option where it is needed ). The vehicle was clean and in very good condition ( Toyota Fortuner ) and fairly new, 2-3 years old. I did get several SMS notices from them during the dates I had the vehicle, reminding you of responsibility ( which was fine ) and then speeding there is a sign in the vehicle indicating that there is real-time motion tracking of the vehicle; and they may cancel your selected insurances. So --- a little creepy that they track your every movement and invading your privacy ... I can see it being used to track reported ****** vehicles. Don't like this.

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Replies (1)
Pace Car Rental
Pace Car Rental's reply28 Jun 2024, 07:09
Official
Thank you for sharing your experience with us! We're glad to hear that setting up your car rental reservation was easy and that you enjoyed our drop-off and pick-up service. Regarding the real-time motion tracking, this is a standard feature in the car rental industry to ensure vehicle safety and customer protection. We understand your concerns and will continue to review our processes to ensure they align with our customers' comfort and privacy. Thank you for choosing us, and we hope to serve you again in the future!