East London branch, do better

East London branch, please do not embarrass thus company and our province. I returned the car on the 23rd for the 24th due to their opening times, I would have been late for my flight. To date, no formal communication from then. According to the customer service team which is in JHB, the refund was loaded on the 28th. When you call and request for some type of confirmation from EL branch, they never available, the call will bounce back to all branches but not EL. Communication Communicate communicate and communicate. It takes away the frustration from me and from you.