FO
Florinda O
1 reviews | Active since Dec 2023
17 Dec 2023, 12:46
Disappointment
We booked a vehicle online at Pace Umhlanga from 20 December 2023 till 5 January 2024. Booking was confirmed via e-mail for pick up on Wednesday 20 December 2023 at 09:00. We decided to phone today to add an extra 2 days from tommorow 18 December 2023. With a huge disappointment we were told that they don't have a vehicle and that our booking is not confirmed after we made all our arrangements. We were told to wait untill tommorow that they will see if there is any cancelations on the vehicle we have booked. This will be our first time renting a vehicle and what a disappointment!
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Replies (3)
Pace Car Rental's replyOfficial
18 Dec 2023, 08:50 We have received your comments. We will investigate and revert.
Pace Car Rental's reply18 Dec 2023, 08:50
Official
We have received your comments. We will investigate and revert.
FO
Florinda O's updateReviewer Update
18 Dec 2023, 14:37Thank you Pace Umhlanga. We have received our rented Vehicle from your branch in Umhlanga today, after a miss understanding of our booking. The staff was more than professional, friendly and our problem was sorted out within minutes. The computer send the confirmation of the booking that was not proof of availability for a vehicle yet. We understand the proses now and would like to thank Pace Umhlanga for being so professional. We wil definitely recommend there service. We are fist time renters and would definitely make use of your service again!
FO
Florinda O's update18 Dec 2023, 14:37
Reviewer Update
Thank you Pace Umhlanga. We have received our rented Vehicle from your branch in Umhlanga today, after a miss understanding of our booking. The staff was more than professional, friendly and our problem was sorted out within minutes. The computer send the confirmation of the booking that was not proof of availability for a vehicle yet. We understand the proses now and would like to thank Pace Umhlanga for being so professional. We wil definitely recommend there service. We are fist time renters and would definitely make use of your service again!
Pace Car Rental's replyOfficial
04 Jan 2024, 12:16We are happy to hear that this matter has been resolved to your satisfaction. We look forward to welcoming you back the next time that you need to rent a vehicle in Umhlanga (or from any of our other branches across the country).
Pace Car Rental's reply04 Jan 2024, 12:16
Official
We are happy to hear that this matter has been resolved to your satisfaction. We look forward to welcoming you back the next time that you need to rent a vehicle in Umhlanga (or from any of our other branches across the country).