Disappointing

I opted for Pace Car Rental as they offered the option to use a debit card, unlike most that limit clients to a credit card. I commend them for that. However every other experience has been simply disappointing. I booked online and immediately. I opted to fetch the car on Sunday at 17:30. I got a call on Sunday morning at around 09:45 saying that the Umhlanga pick up closes at 11:00. Fortunately I had arrived in Durban, but I was working and was to finish at 17:00, hence the 17:30 pick up opt. I had excuse myself from work to get the car. The reason for this mix up I was told was because the online platform and the live booking don’t work in tandem. When I got to the pick up point, the car wasn’t ready for pickup! It was not washed. So I had to wait even further, bearing in mind I had excused myself for 30 minutes where I was working. Further to that I did not get the car I ordered. The service really was a shambles.