SD
Stephen D
1 reviews | Active since May 2020
26 Mar 2026, 22:35
Difficult process, slow response
I am trying to book a rental well in advance but the process is very frustrating. At first, the requested documentation was an ID and driver licence. Then I was requested to submit proof of bank account and address. Lastly proof of employment. It has been almost a week and the process is still not complete. None of these supporting documents were listed as requirements on the website. Emails are sent but no reply received. Whatsapp messages are ignored. I'm a first time renter at this place and I don't think I will be completing this process. It's ridiculous!
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Pace Car Rental's replyOfficial
27 Mar 2026, 06:57Sorry to hear about your experience, Stephen. This is certainly not the standard we aim for with our car rental booking process.
Your feedback regarding the repeated document requests and lack of communication is concerning, and we are currently looking into what may have caused the delays and missed responses. We understand how important a smooth and timely booking process is, especially for first-time renters.
We will review this matter with the relevant team and provide feedback once all the details have been assessed.
Your feedback regarding the repeated document requests and lack of communication is concerning, and we are currently looking into what may have caused the delays and missed responses. We understand how important a smooth and timely booking process is, especially for first-time renters.
We will review this matter with the relevant team and provide feedback once all the details have been assessed.
Pace Car Rental's reply27 Mar 2026, 06:57
Official
Sorry to hear about your experience, Stephen. This is certainly not the standard we aim for with our car rental booking process.
Your feedback regarding the repeated document requests and lack of communication is concerning, and we are currently looking into what may have caused the delays and missed responses. We understand how important a smooth and timely booking process is, especially for first-time renters.
We will review this matter with the relevant team and provide feedback once all the details have been assessed.
Your feedback regarding the repeated document requests and lack of communication is concerning, and we are currently looking into what may have caused the delays and missed responses. We understand how important a smooth and timely booking process is, especially for first-time renters.
We will review this matter with the relevant team and provide feedback once all the details have been assessed.