PM
Precious M
1 reviews | Active since Jan 2022
04 Jan 2022, 11:07
Customer treatment and service received
The service I received from Pace Car rental was extremely disappointing. I have booked a car in advance and collected it on the 21/12/2021. However, upon arrival, I was told that the car was unavailable by the sale Rep Nomonde and there was nothing they could do. She was extremely rude and unprofessional. I had seen the car upon arrival. Instead, I was given a car that had an expired disc, which we saw when we inspected the car. It only provided the car I had requested to me when the manager intervened in the matter.
Helpful (0)
Replies (3)0
Replies (3)
Pace Car Rental's replyOfficial
04 Jan 2022, 11:11Hi Tsakani, we are sorry to hear that you had a negative experience. Customer service and customer satisfaction are very important to us. Accordingly, we will be looking into this matter. We hope that you would consider giving our car rental service a second chance.
Pace Car Rental's reply04 Jan 2022, 11:11
Official
Hi Tsakani, we are sorry to hear that you had a negative experience. Customer service and customer satisfaction are very important to us. Accordingly, we will be looking into this matter. We hope that you would consider giving our car rental service a second chance.
PM
Precious M's updateReviewer Update
06 Jan 2022, 17:21Shay, Liezel and Rendani who are part of the Pace Management, were helpful in getting the issue sorted out. They were friendly and professional. If they did not step in and get the issue sorted out, I don’t think the matter would have been sorted out. They understand the process of following procedures and treating customers well. Employees like Brenda do not understand company policies and procedures and have no care in the world on how they treat their customers.
PM
Precious M's update06 Jan 2022, 17:21
Reviewer Update
Shay, Liezel and Rendani who are part of the Pace Management, were helpful in getting the issue sorted out. They were friendly and professional. If they did not step in and get the issue sorted out, I don’t think the matter would have been sorted out. They understand the process of following procedures and treating customers well. Employees like Brenda do not understand company policies and procedures and have no care in the world on how they treat their customers.
Pace Car Rental's replyOfficial
18 Jan 2022, 16:44We are glad to have been able to resolve this issue.
Pace Car Rental's reply18 Jan 2022, 16:44
Official
We are glad to have been able to resolve this issue.