Customer service that's built on Pace!!!

Good day, I still stand by my statement but as of this morning I have a complaint.

On Monday I returned a vehicle of which I rented Since March and then made a new booking for which I am due to collect today, but I have a major concern over the policies outlined by Pace to be invalid regarding "Refundable Deposit", I am still owed my deposit for the vehicle I returned on Monday, I queried with Brenda who told me it takes 10 days but according. To your policy posted on your rental blog it clearly states that deposits will be paid in 72 hours and if needed it can be paid in 1 day.

I am expected to pay R10k today for a new rental but I have no peace of mind as the rules don't seem to apply, I seem to be getting no assistance whatsoever from Branda who refuses to assist me which leave to to ponder whether I should actually support a business who clearly doesn't want to assist me. Please advise if I am in the wrong or is your policy only wording to invite customers to take out rentals for the hear say without remorse to the consequences of you not abiding to what your terms and conditions state. This is by far a misleading and biased statement which should be seriously reviewed.

It is in fact highly misleading to consumers which makes the statement outlined only favourable to you and not at all to the consumer,

The statement mentioned above by you " Regarding the refundable security deposit, it normally takes between 7 and 10 working days. There is an option for clients to receive an immediate clearance refund, which can be done in 24-72 hours, but this is an optional extra that clients can select." Is false and contradicting, under optional extras under how is the consumer meant to know or understand what is an immediate clearance , it does not stipulate the claus that should a consumer require deposit to paid sooner then this should be considered.

Furthermore, the rental contract itself clearly states that deposits with be paid in 3 Days, again no where does it stipulate your statement that it normally takes 7 to 10 days to be paid.

As per the CPA act 68 of 2008 section 48 it states : "it should be noted that all agreements and/or contracts should entail terms and conditions which offers a price as well as terms for the consumer that is reasonable, just and fair. These obligations are inflicted on the suppliers to ensure that both the supplier and the consumer benefit from the contract, agreement and/or transaction. A contract that does not stipulate the price and/or obligation on the consumer will be unreasonable." So would it be fair to say that you have been unreasonable and your policy has to be reviewed, heres why

1. That the contract and/or agreement favours the supplier and/or any other person more than the consumer;
2. The terms of the agreement are too unfavourable for the consumer;
3. That the consumer re**** upon a false/misleading statement and as the statement was misleading it has an adverse effect on the consumer;
4. That the terms were not explicitly brought under the attention of the consumer and are now unfair to the consumer.

So, just to be clear, your policy is written to favour only you and not me the consumer, by doing this you ensure that me as a consumer will more than likely choose your services than any other rental company, which is wrong.